Terms of service

📋 Terms of Service — Taha Lifestyle
🛒 1. Order Confirmation
✅ After placing an order on our store, the customer must confirm the order through WhatsApp.
✅ The customer should send their name and order details through WhatsApp to confirm the order.
📞 The customer may contact us by WhatsApp message or call for order confirmation.
⚠️ We will wait up to 24 hours (1 day) for order confirmation.
❌ If the customer does not confirm the order within 24 hours, the order will be automatically cancelled and will not be processed.
📦 2. Parcel Without Opening
✅ If the customer receives the parcel and chooses to return it without opening/checking it, the parcel can be returned.
💰 In this case, delivery charges will be applicable/non-refundable.
📬 3. After Opening the Parcel
✅ Once the parcel has been opened and the product is not damaged, the customer can request a return within 2 days of receiving the parcel.
❌ After 2 days, the product will not be eligible for return.
💰 Delivery charges are non-refundable on returns.
⚠️ 4. Damaged Product
❗ If the customer opens the parcel and finds that the product is damaged upon delivery, they should report it immediately at the time of receiving/opening the parcel.
✅ A damaged product received from us may be eligible for return or replacement after verification.
❌ Damage caused by the customer after receiving or using the product will not be considered a delivery damage.
⏰ 5. Return Time Limit
✅ For a non-damaged product, the return request must be made within 2 days of receiving the parcel.
❌ After the 2-day period, no return request will be accepted.
🤝 6. Customer Agreement
By placing an order with Taha Lifestyle, the customer agrees to follow these Terms of Service, including our order confirmation and return conditions.
Taha Lifestyle — Quality • Style • Trust